Apart from the method of communication delivery, what differentiates traditional landlines from modern cloud-based landlines is their calling capabilities. All providers we reviewed include dozens of standard calling features in every plan. However, many advanced features and international calling limitations vary by provider. Before making a purchasing decision, it's important to understand which features are most important to your business operations.
Software integration is a key component of modern business phone systems. While you may not need access to thousands of third-party software integrations, you'll want to be able to sync your phone system with your Gmail or Outlook calendar, as well as your CRM software.
Most VoIP business phone system plans include software integrations and custom API options. However, some platforms like Zoom and Dialpad have far fewer integration features than other providers like Nextiva and RingCentral.
Regardless of industry, long-term success requires consistent growth and improvement. Accessing reliable data from your company's communications is one of the easiest ways to make the decisions you need to improve your operations.
Most VoIP phone systems include basic analytics to ensure calls are answered during business hours, but some platforms go further. More advanced analytics options let you gamify employee performance data, analyze call logs to identify business trends, and track sentiment in real-time with custom dashboards and reporting options to keep everyone up to date. You can grasp the information.
Multi-level auto attendant and IVR
Although they are not exactly the same technology, auto attendant and interactive voice response (IVR) menus are often used interchangeably when discussing phone menus. In both cases, they act as virtual receptionists, prompting incoming callers to choose from a provided menu list.
For auto-answers, callers are prompted to select a menu by pressing the corresponding number on the keypad. IVR allows callers to use their voice to give commands or reasons why they are calling. In both cases, a virtual receptionist acts as the caller's first point of contact, eliminating the need for staff to answer common questions about business hours and addresses. These systems are also an effective way to route calls to specific departments, buildings, or individuals within your company.
You may not find a desktop application available for every subscription level, but you can expect all VoIP phone providers to support Android and iOS. This essential feature allows you to link mobile and internet-connected devices to your phone system. That means you can make and receive business calls from any smartphone or tablet, switch calls between devices, and set multi-device ringing on almost any internet-connected device, so you can keep track of your important calls. You'll never miss out again.
As a cloud-based technology that uses the Internet to provide communications, most VoIP phone providers offer unlimited free calls in the United States and Canada, and many extend their services to Mexico, Puerto Rico, and the Dominican Republic. I am. For companies with offices overseas, this typically means free calls in the U.S. and Canada in addition to your local country.
VoIP phone systems can do everything a traditional phone system does, and more, with greater flexibility and affordability.