Amid the enthusiasm for AI, and more recently, generative AI, enterprises are actively moving into exploration and early adoption mode, further increasing the need for data analytics, app modernization, and cloud adoption across the organization. Masu. Foundry's 2023 CIO Survey lists the top three reasons why organizations around the world will see their technology budgets increase in 2023 and beyond: the need for cybersecurity solutions, replacing or upgrading outdated IT infrastructure, and increasing the number of apps. I'm talking about modernization. And as your organization progresses through its digital and business transformation maturity curves, you'll need to overhaul your underlying network.
Therefore, CIOs have no choice but to modernize their network infrastructure with the latest solutions that support technology trends and business needs. Changing customer demands mean a well-connected, AI-infused, purpose-driven, integrated network will be a true game changer for competitive advantage.
“We are living in unprecedented times with significant challenges, including current labor shortages in the industry and industries such as hotels and airlines recovering from revenue losses due to the pandemic. As energy costs rise, operational efficiency in operating and investing in IT infrastructure means doing more with less. ” Sanjiv Verma, Vice President, Asia Pacific, Ruckus Networks.
Expectations for customers, especially digital native users, are extremely high. The pandemic has accelerated the trend toward more connected lives and changed what people expect from service providers.
RUCKUS says it builds solutions that meet these customer expectations, delivering immediate and long-term ROI through a combination of revenue generation and operational cost reduction. Jitendra Gupta, Regional Director, India and SAARC said:, Ruckus Networks.
Ruckus aims to be the market leader in public and private multi-access network solutions across networking intelligent cellular and security.
CIOs and technology leaders must ensure that networks across infrastructure, clouds, and devices are seamless, efficient, intelligent, scalable, and secure. And all of this leads to leveraging your products, solutions, and services to deliver a great customer (guest) experience.The most important deliverables in fields such as hospitality.
Evolution of the network industry in the hospitality sector
As per HT 2022 Customer Engagement Technology Survey: Embracing Digital Transformation, demonstrated that hospitality customers no longer just accept the role of technology in their experiences and transactions, they are actually demanding it. Hospitality customers especially expect empowerment in the form of mobile and self-service technology.
Therefore, a 360-degree guest experience from check-in to check-out is at the core, including guest personalization, staff optimization, and wireless as the foundation for property management. Today's hospitality Wi-Fi realities include the mobile revolution, stream-to-TV, in-room controls, IPTV/VoD, digital signage, and VoIP, to name a few. “And we can exceed guest expectations with a smarter, simpler, stronger, more secure network – the right network as a solid foundation for great experiences and increased brand loyalty.” ” he says Jitendra.
The RUCKUS network provides a VIP experience for all guests with Wi-Fi and switching connectivity. IT and OT convergence, IoT integration, analytics and safety, security and loss prevention. That's why so many hospitality properties around the world turn to his RUCKUS for technology that provides a superior guest connectivity experience, says Gupta.
Top technology trends for 2024
In addition to focusing on improving customer management, an organization's top management expects CIOs to increase collaboration between IT and the business. Synergy between the IT team and his LOB as most of the technology investments have to deliver business results and many projects are now funded by his LOB as well as the CIO team is most important, says Mehta.
Therefore, reliable wireless and high-performance networks have become a must for organizations as we see converged networks with connected customer experiences. Ruckus' Sanjeev Mehta says network modernization must be the foundation on which apps, digitization, and other new-age technologies are built.
CIOs and technology leaders need to synergize the ABCs of the networking world: AI, business continuity, and customer experience to accelerate their digital transformation journey and grow their businesses.